The status assigned to an incident queue entry controls if the item is displayed in the lists of incident queue items for the unit associated with the entry or if it is hidden from it.

A normal status is the typical status for a queue item.

Suspended status is used to indicate an incident queue item that has been withdrawn, without report - basically it is the way to remove an incident queue item from the lists in the system without deleting the item. The record is maintained - but the unit is no longer pestered about the late incident.